ServiceNow Otto/Now Assist is in your plan, and leadership wants a result. We get the first outcome live in 30 days, and guide you up from there.
We define the outcome up front. We get it live in 30 days. We drive adoption by fixing the foundations first.
We automatically diagnose your foundational blockers across data, change management, and governance.
We close the gaps. We fix your data and knowledge base, run change management backed by our behavioral intelligence engine, and set up end-to-end governance in AI Control Tower.
One ServiceNow AI capability, live in less than 30 days.
Adoption, consumption, and ROI on a dashboard you can show your leadership.
Then we move to the next capability and drive you up the AI maturity curve, from Assistive → Agentic → Autonomous, with incremental, high-impact business value at each step.
The benchmark is free. You see the forecast before you pay.
Get your free benchmarkThis is the pattern we see at enterprise customers. In this example, the foundation that needed the fix was the knowledge base.
ServiceNow Otto/Now Assist, already in the plan.
Duplicates merged, outdated articles retired, and steps written out of screenshots.
of ticket-worthy questions resolved without a ticket, in the first quarter.
support cost avoided in the first quarter
tickets that never reached the service desk
A manual cleanup, internal and offshore, for about $240,000.
The knowledge base fixed, and the assistant back in production.
Figures from real deployments, measured over the first quarter after go-live.
“Garbage in, garbage out.”
“That requires not just technology but in fact, companies to go do the hard work of culturally changing how they adopt technology.”
“Governance isn’t a feature. It’s the whole ball game.”
We fix the foundations first. Then each step up the maturity ladder runs on them, and each step earns the next.
The AI helps a person. The person still does the work.
Questions resolved without a ticket
The AI takes steps. A person approves, and AI Control Tower governs it.
Faster ticket resolution
The AI handles the whole job. A person checks the results.
Lower cost per ticket
Every step stands on three foundations. We fix them first.
The knowledge base the AI reads, and the records it acts on.
AI Search · Workflow Data FabricGetting people to use it, and measuring that they do.
Placement · communications · adoption dashboardControl and oversight once the AI acts on its own.
AI Control TowerShown for IT and HR, which have the broadest AI coverage on ServiceNow. The same ladder runs for customer service and every other line of business.
Adoption depends on your organization more than on the technology.
Bellwether finds what your organization needs to change for the AI to work, and fixes it. There is one module for each foundation.
We find what is wrong in your knowledge base and data, and fix it, so the AI works from the right content.
We put the AI where your people already work, and track whether they use it.
We set up AI Control Tower, so every agent has an owner and a policy before it acts.
People use the AI in their daily work, and the usage holds.
The Adoption Agency is a ServiceNow AI practice and a registered ServiceNow partner. Our consultants have led AI enablement, knowledge architecture, and service operations at Uber, Google, IBM, Chime, and ServiceNow itself. We are certified in change management, and we build on the ServiceNow platform ourselves. We bring that experience to one job: getting the AI you already own into production and in use.
It is free, it runs in your own system, and you see the forecast before you pay.
What the benchmark touches Runs in your own instance. Nothing changes, nothing is installed permanently, and nothing leaves until you approve exactly what leaves. Remove it when you are done. You see everything we see.